COVID-19 POLICY UPDATES

For the health and safety of our clients and our staff, while we have resumed regular services, we are maintaining  “HANDS FREE” DROP-OFF CARE at this time.

What does this mean for you and your pets?

We are able to see pets for regular appointments, sickness, injury and surgeries but we will be admitting them to the hospital for appointments from the parking lot.  We ask that you wait in your vehicle onsite for the doctor to call you on your cell phone so they can go over things with you before moving ahead with any treatments.

If you have booked an appointment please give us a call from your car at (519) 747-2020 when you arrive and we will come out to the car to bring your companion into the clinic.

If you require food or medications for your pet, please call us from your vehicle and we can bring these items to your car, or visit our webstore to arrange free shipping of your pet’s favourite foods directly to your home for orders over $50. 

Please note: We are only able to accept Debit, Visa, Mastercard, American Express and e-transfers for payment during this time.

Please check our Facebook page for further updates. https://www.facebook.com/Waterloo-West-Animal-Hospital-126275940775201/